JOB DESCRIPTION - CHATHAM MA.

Three Fins is hiring a Coffeehouse Manager to lead our front-of-house at our Chatham, MA location which is home to our coffeehouse & cacao factory.

For this position you must submit a Resume and Cover Letter. Your cover letter should provide us with enough information for us to understand how your experience applies to this job and why you want to work for us. We will not consider applicants without a cover letter.

The Coffeehouse serves specialty coffee espresso drinks, teas and other quality beverages and has a large pastry and dessert menu.  We also have a marketplace of quality snacks and a retail selection of coffee merchandise & equipment.  In addition to managing and training our staff, and offering excellent customer service the manager works closely with the owners and our Executive Pastry Chef to bring our company ideas forward to continually improve our offerings.

Key Responsibilities

·   Daily operations and standards: Oversee opening and closing, shift handoffs, cash handling, cleanliness, food safety, equipment readiness, service flow, and completion of operating checklists.

·   Hospitality and product quality: Maintain consistent beverage preparation, approved recipes, espresso and brewed-coffee quality, food presentation, order accuracy, speed of service, and welcoming customer interactions. Respond to complaints professionally and use feedback to improve service.

·   Baking product availability: Maintain communication with the Executive Pastry Chef on product availability for retail sales and communication on product inventory and ordering.

·   Team leadership: Prepare schedules, forecast staffing needs, manage availability and shift coverage, coach baristas and shift leads, give clear feedback, address performance concerns consistently, and build a respectful, accountable team culture.

·   Team Development: Hire and train employees to meet the staffing needs to support the business operations for the full year cycle which includes full-time, part-time and seasonal employees.

·   Financial and labor management: Review sales and labor reports, understand labor as a percentage of sales, manage schedules to demand, monitor overtime and waste, reconcile cash/register issues, and explain meaningful differences from targets or prior periods.  Manage and understand Inventory, Sales, Discounts, Average Transaction Value, Customers Served, New vs Returning customers, Top selling items, Top Selling Category, Best day of Week

·   Track and meet targeted key performance indicators: % Labor, Product Margins, Product Profitability, stock turn-over, Sales, Average Transaction Value (and others KPIs as outlined for the year)

·   Inventory and purchasing: Maintain accurate counts, follow receiving and rotation practices, monitor reorder points, reduce stockouts and over-ordering, and track waste, spoilage, and product loss.

·   Branding and merchandising: Ensure all products are branded appropriately and that merchandise is organized, stocked, displayed and priced appropriately

·   Menu and seasonal drinks: Help plan and execute a full cycle of seasonal drink menus. Evaluate drink sales, ingredient costs, margin, customer response, competitor offerings, and ease of execution; recommend items to improve, replace, or retire.

·   Retail and brand awareness: Support sales of Three Fins whole-bean coffee, chocolate, merchandise, brewing products, and gifts. Ensure promotions, menus, pricing, and product displays are accurate and that the team can explain the products.

·   Cross-department coordination: Communicate café needs and product feedback to the roasting team and coordinate availability of coffee, chocolate, and other products with the appropriate teams. Understand how café demand connects with the cacao factory, wholesale, and online orders.

·   Safety, facilities, and communication: Follow food-safety, allergen, sanitation, and workplace-safety procedures; flag maintenance needs promptly; maintain required records; and escalate serious staffing, safety, financial, customer, or regulatory issues to ownership; ensure employees are properly certified for food handling and or safety practices in order to provide a safe environment, ensure proper use, storage and labeling of chemicals. (see Appendix A)

What Success Looks Like in the Chatham Role

·   The coffeehouse is consistently clean, safe, well organized, and ready for service.

·   Customers receive reliable hospitality, accurate orders, and consistent coffee and beverage quality.

·   Schedules reflect sales patterns and seasonal demand while meeting approved labor expectations.

·   The Manager can explain the location’s sales, labor, product costs, waste, and key variances—not just report the numbers.

·   Inventory is dependable, product loss is monitored, and purchasing is planned rather than routinely reactive.

·   The team understands expectations, receives coaching, and can run shifts effectively without the Manager personally solving every issue.

·   Seasonal menus are planned, costed, trained, launched, evaluated, and adjusted based on results.

·   Ownership receives concise, timely updates and practical recommendations supported by facts.

Ideal Candidates will have:

·      At least 1 years of experience in a supervisory or managerial capacity in a fast-paced specialty food retail, café or restaurant.

·      A passion for serving customers

·      A passion for coffee

·      Excellent team communication and collaborations skills

·      Have a positive attitude and able to inspire others

·      Highly organized and highly attentive to keeping a clean and orderly shop

·      Ability to work independently, delegate, and manage multiple projects simultaneously.

·      Experience with retail POS systems

·      At least 1 year of Barista experience

·      Ability to work weekends and a demonstrated work ethic and on-time commitment.

·      The ability to anticipate and resolve issues/problems on a proactive basis.

We are looking for someone with the aptitude and energy to contribute to our company going forward.  This position allows you to bring forth creative ideas on how to expand our offerings and contribute to our growth.

Ready to join us? Click below to fill out an application form or drop your resume and cover letter at the coffeehouse.