Barista Shift Lead for our West Dennis location. PLEASE NOTE THIS IS A YEAR-ROUND POSITIONS (not temporary or seasonal).

Saturday - Wednesday with Thursday and Friday’s off. There is some flexibility in shifting the days but you must be available on Weekends.

The Barista Shift Lead is responsible for being the point person to other Front of House crew members such as other Barista’s, Cashier and Runners during shifts. This involves direct customer service and directly supporting other team members.

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team through active participation in all front-of-house service duties.

• Actively support and work alongside the front-of-house team, including making espresso drinks, brew, baking pastries, working the Point of Sale, and covering breaks for other service team members.

• Provide lead support during shifts, including coordinating tasks and ensuring smooth operations and a clean environment.

• Responsible for performing opening and closing duties, and till management

• Direct and train other employees on shift duties and priorities

• Deliver outstanding customer service, actively addressing customer needs and resolving
  any issues or complaints with efficiency and professionalism.

• Escalate issues to management / owners as necessary to proactively address needs

Requirements:

• demonstrated enthusiasm for customer service and coffee

• help create a fun and energetic work environment

• consistent attendance and punctuality a must

• ability to focus and stay calm in a busy service environment

• excellent communication and listening skills with customers, coworkers, and managers

• attention to detail and cleanliness

• ability to self direct

  Ready to join us? Click below to fill out an application form. Be prepared to send in a resume after we review your online application. You may also drop your resume and cover letter at the coffeehouse.